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OpEx Skills Assessment - Office and Services

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Question 1 of 14

Skill:  Explain why and how to do a process map (of all different types... flow chart, SIPOC, top-down, swimlane, value stream) of a process being analyzed, and lead a team to map it. 

 

Typical coachee:  Any Pillar Leader, Sub-Pillar Leader, or Project Leader.  

 

Knowledge needed:  "Process Mapping Introduction", "Process Mapping Types".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 2 of 14

Coach:  Coach groups of people on Strategic Planning, Goal Alignment, Opportunity and Project Prioritization and Selection.

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 3 of 14

Coach:  Coach a group on how to do a root cause Problem-Solving event using the A3 Problem-Solving methodology.

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 4 of 14

Skill:  Using the direction from the cascaded goals, establish your own Pillar or Project Team.  Would include choosing their team members,  coming up with a Deployment A3 with KPIs, and identifying a couple of initial actions.

 

Typical coachee:  Any Pillar Leader, Sub-Pillar Leader, Project Leader, or Steering Team Leader.  

 

Knowledge needed:  "The Yearly Process each Pillar Team Follows", "How to Establish a Pillar Team and Get it Going", "How to Lead a Kaizen Event", "A3 Overview", "How to Use a RACI Matrix to Manage Team Roles", applicable Pillar's "Belt-Specific (Overview) Lessons" (especially those that cover team structure or members).

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 5 of 14

Coach:  Coach on how to establish Pillar and Project Teams with metrics, goals, and deployment/project plans.

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 6 of 14

Skill:  Explain to a team how to use a fishbone diagram, how to brainstorm, how to "afinitize", and how to multi-vote.  And be able to facilitate through it.

 

Typical coachee: Team Problem-Solver, Team Leader, Project Leader, Sub-Pillar Leader, or Pillar Leader. 

 

Knowledge needed:  "Fishbone Diagrams", "Brainstorming and Affinity Diagrams", "Multi-voting".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill.

D

4 - I can also train & coach others on this skill.

Question 7 of 14

Skill:  Explain to a team how to come up with potential solutions, how to evaluate them based on impact/effort, how to multi-vote, and how to develop an action plan for the selected solution.  And be able to facilitate through it.

 

Typical coachee:  Team Problem-Solver, Team Leader, Project Leader, Sub-Pillar Leader, or Pillar Leader. 

 

Knowledge needed:  "Brainstorming and Affinity Diagrams", "How to Prioritize Multiple Projects and Initiatives" (CI/Pillar Leader Course), "Multi-voting",  "How Poka-Yoke Prevents Mistakes and Defects" (CI/Pillar Leader Course).

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill.

D

4 - I can also train & coach others on this skill.

Question 8 of 14

Coach:  Coach someone on how to prepare for and lead or facilitate a Kaizen event.

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 9 of 14

Skill:  lead a team to charter a project using the most applicable methodology.  Part of it would also be to build the Financial Template to estimate/calculate project savings.   

 

Typical coachee:  Any Project Leader, Sub-Pillar Leader, or Pillar Leader, or a Sponsor.

 

Knowledge needed:  an understanding of which Pillar is most applicable to which project opportunity, "Practical Problem Solving Process Used in A3", "Kaizen Events", "When and How to Lead a DMAIC Project",  "Project Charter - Why What and How", "Project Financials in Practice - The Why and How", "Project Financials Guide", "Project Initiation" (FI Belt-Specific)".

A

1 - Basic Knowledge / No knowledge (AND I need this skill)

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill / or Not Applicable.

D

4 - I can also train & coach others on this skill.

Question 10 of 14

Skill:  Identify how common cause variation causes defects and how it needs to be addressed.

 

Typical coachee:  Pillar Leader of Quality Management, Commercial Excellence, or Focused Improvement.  

 

Knowledge needed:  "Why Quality Management Should Focus on the Total Cost of Quality", "Why Understanding the Types of Variation Matters", "How to Determine if You Have a Capable Process".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 11 of 14

Skill:  Lead a team through the 8D/CAPA process to solve a problem related to a quality /service incident and root cause corrective action.

 

Typical coachee:  Quality Management Leader / Member. 

 

Knowledge needed:   "How to Use the 8D Problem-Solving Approach for Quality Incidents", "Quality Incident Root Cause Analysis and Corrective/Preventive Action Process", other Quality Management Belt-Specific lessons.

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 12 of 14

Skill:  Create or update a Layered Process Audit schedule (as improvements are made and need to sustain), and on sharing it with the stakeholders.

 

Typical coachee:  Leader of Daily Management System, Quality Management, Safety & Environment, Autonomous Maintenance, 5S Workplace Organization Pillar or Sub-pillar.  

 

Knowledge needed:  "Why and How to Implement Layered Process Audits", "How to Make Leadership Buy Into Layered Process Audits", "Leader Standard Work", "Gemba Walks".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 13 of 14

Skill:  Lead a team to use an FMEA to optimize a new process/product/equipment right from the start.  

 

Typical coachee:  Pillar Leader or Member of Quality Management, Capital and Equipment Management, Commercial Excellence, or Supply Chain Management.  

 

Knowledge needed:  "How to Use an FMEA to Prevent Issues", "Why How FMEA Needs to Be Used Early in Product and Process Design", "Machine and Cell Layout Design for Lean Operations".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

Question 14 of 14

Skill:  Lead a DMAIC project using statistical tools, typically for a repetitive and complex quality issue.  The issue would be solved with optimized process parameters.  

 

Typical coachee:  Pillar Leader or Member of Quality Management, Commercial Excellence, Capital & Equipment Management, or Focused Improvement.  

 

Knowledge needed:   "Why Quality Management Should Focus on the Total Cost of Quality", "Why Understanding the Types of Variation Matters", "Why and How to Use Control Charts" , "When and How to Lead a DMAIC Project", "DMAIC Methodology Step by Step", "How to Determine if You Have a Capable Process", "How to Run Calculations for process Capability in Excel or Minitab", "Introduction to Regression". "How to Run Regression Analyses in Minitab or Excel".

A

1 - Basic Knowledge / No knowledge

B

2 - I still need this skill / I need to improve it.

C

3 - Able to perform / I have the skill

D

4 - I can also train & coach others on this skill.

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